FAQ

How long does it takes for me to receive my order(s)?

This varies depending on where you are. Typically it can take anywhere from 20-40 days for you to receive your order.

90% orders from the United Kingdom arrived in 10 days

90% orders from the United States arrived in 8 days

We will provide tracking for you to keep on top of your order and we are always available should you have any queries at all.

 

Why does it take that time to arrive to me?

We have partnerships with manufacturers in Asia. Mostly China, Taiwan & Hong Kong. The orders generated from this web store will be sent directly from the manufacturers to the customers. This eliminates the middlemen and brings our customers the best quality merchandises at the best price possible.

 

Why is my orders shipped separately?

Read above. The orders will be shipped from different warehouse if they are not stored within the same ones. This will also reduces the value of the parcels therefore making it exempt from tax. 

 

Do you offer buyer protection?

Yes. We offer 60 days protection. If your order has not been delivered in that time. We will refund your full payment. 

 

What if my item is confiscated by Customs?

We will send you a new one and extend your buyer protection for 60 days from when the replacements are sent out.

 

Do you accept returns/ refunds?

Yes. Please read our refund policy

 

For any other enquiries, please don't hesitate to contact us at info@the-mojo.co.uk